HOW TO MAKE A BOOKING

1 Choose apartment from properties page.
2 Click Book Now on the property page.
3 Choose your dates and book!

Alternatively you can book over the phone by calling 0151 608 8000 or email us at hello@istayliverpool.com

OPENING HOURS

Mon-Thu 8:00AM - 5:00PM
Sat / Sun - 8:00AM - 7:00PM
Support line open 24 hours.

TERMS AND CONDITIONS

These conditions are set on the basis upon which House Property Management accept bookings to rent its serviced apartments. These conditions are accepted by you whether you are a guest or booking on behalf of others.
Please Note. Age restrictions apply to all properties.
  • 1. Pricing, Booking and Payment
  • 1.1. The quoted rates we advertise are subject to change without prior notice and can vary.
  • 1.2. Any booking made, will only come in to existence when payment has been made in full and your confirmation has been dispatched by us.
  • 1.3. At House Property Management, bookings will not be accepted from any paying guests if the lead booker and all guests with the lead booker are under 25 years old. Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
  • 1.4. Upon arrival, the lead guest must complete the identification check and registration form.
  • 1.5. Bookings can be made online or by telephone, on confirmation of a booking a fee to the value of 30% of the total price is required hereafter referred to as the booking fee.
  • 1.5. Online bookings do have set terms and conditions which adhere to any 3rd party involved (such as Booking.com, etc) – it is up to you as the client to read and accept these terms prior to making a reservation. As soon as your confirmation and invoice are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date.
  • 1.6. If booked less than 30 days prior to the rental commencement date full payment of apartment rental must be made upon the booking of the apartment.
  • 1.7. The preferred method of payment is by Worldpay. Payment can also be made by cash or by bank transfer however a seven-day allowance is necessary for bank transfers to be cleared. Failure to meet these terms may result in a cancellation without advance client notification.
  • 1.8 If you wish to extend a stay please give us as much notice as possible to facilitate your request. All extensions are subject to availability and rate change. Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.
  • 2. Cancellation by Customer
  • In the event you wish to cancel your booking, the following charges will be made:
  • 2.1. A cancellation made 8 weeks or more before your rental commencement date, 30% of the rental charge will be held.
  • 2.2. A cancellation made less than 30 days before your rental commencement date, 100% of the rental charge will be held.
  • 2.3. We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
  • 3. Changes by Us
  • We do not expect to have to make any changes to your booking, however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However, if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund. Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
  • 4. Arrival and Departure Times
  • 4.1. All guests should report to our main reception at House Hotels Liverpool located at Baltimore St, Liverpool, L1 9HZ. Any bookings for House Property Management – Rodney Street and House Property Management – Knight Street should also check-in at this site to run through the check-in procedure and collect keys for the apartments. Water Street, Mathew Street and Duke Street, we will contact you with check in instructions.
  • 4.2. Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.
  • 4.2. Standard check-in times are from 3pm to 5pm Monday to Sunday, or by arrangement if outside of these times. Please be aware that we are a small independent run business and do not operate a 24-hour reception or check in.
  • 4.3. The latest check out time is 11am on the day of the departure. The procedure of departure will be confirmed on arrival.
  • 5. Right to Decline
  • 5.1. House Property Management reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the business is relieved of all liability should the reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
  • 6. Behaviour
  • 6.1. Guests are required to behave in responsible manner, respect the accommodation, and other occupants within the premises and surrounding neighbourhood. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents. Visitors to guests will be asked to vacate the premises after by management or an overnight fee will be applied of £50.00 per person.
  • 6.2. The person who made the booking will be held responsible for the behaviour of the guests in his / her party and visitors. We will require the full names and addresses of all visitors.
  • 6.3. We reserve the right to terminate this contract if the behaviour of the customer is likely to endanger the safety or well being of other guests in the party, himself, or any other occupants within the House Property Management or other accommodation, prior to or during their stay.
  • 6.4. We do not allow metal canisters or any use of drugs at the property and if security feel that this is the case guests will be removed immediately, if any found full deposit will be taken.
  • 6.5. We have a strict over 25 years of age to book our apartments.
  • 7. Accommodation
  • All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured short hold or assured tenancy. No relationship of landlord and tenant is created, and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period, you will be charged the appropriate accommodation charges for the continued period of occupation. No person's other than the guests have the right to use the apartment. These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). We cannot guarantee an exact apartment number prior to arrival. The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is exceeded then we, or the preferred supplier, may refuse access to the accommodation and/or reserve the right to cancel the reservation. For insurance reasons, the total number of guests staying in each party must not exceed the maximum occupancy capacity as specified on your reservation.
  • 8. Facilities and services
  • 8.1. Cleaning: All apartments are cleaned on departure only. Housekeeping may offer courtesy calls for longer stays to offer additional supplies, linen/towel change if required and general cleaning.
  • 8.2. Maintenance: Routine maintenance is carried out regularly by our Management team; however, occasionally we may need access to your apartment to carry out essential maintenance. We will normally give you 24hours notice except in the event of an emergency when we require immediate access provided immediate access is not required.
  • 8.3. Broadband: While we will make every effort to ensure the service is available at all times, we are unable to guarantee any internet or broadband connection and where a fault is deemed to be associated with the users' hardware or software no support will be available. We are not responsible for loss or damage to guests' computers or software at any apartment or while connected to a network service. Guests must not use the broadband connection at the apartment for illegal or immoral purposes and we reserve the right to pass on any records to the authorities if required.
  • 8.4. Security: Guests will be provided with a set of keys to access the property and the apartment. Additional sets can be provided on request. It is your responsibility to ensure you are always in possession of these and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten keys.
  • 8.5. Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of, services to the apartment or the building, including electricity, water or any damage to broadband, internet and other communications, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption, we will endeavor to rectify such services within a reasonable period of time at our apartments and will use reasonable endeavors to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
  • 8.6. Management Services: Our Management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are made available on arrival.
  • 9. Loss or Damage
  • 9.1. Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival. We allow approximately 1 to 10 hours for cleaning depending on size of apartment – if an excessive and unacceptable level of mess is made, we will levy an additional charge which will be taken from card details provided at time of booking.
  • 9.2. 1 or 2 sets of keys are provided on arrival. It is the customer's responsibility to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure. If failed to return a charge of £75 per key will be taken from the card details provided at time of booking.
  • 9.3. As security against loss and/or damage. A security deposit between £250 and £1000.00 per apartment will be taken upon check-in at the discretion of House Property Management.
  • 9.4. If your security deposit does not cover the total additional charges, we will be entitled to recover this from you without delay.
  • 10. Pets
  • Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.
  • 11. Smoking
  • We hold a strict no smoking policy; smoking is not permitted in any area. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time. This will be charged at £150.00 per room. Smoking is permitted outside the buildings within the specified non quiet periods.
  • 12. Liability
  • House Property Management and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building at any time during the reserved stay.
  • 13. Quality, Feedback and Complaints
  • 13.1 We are committed to providing quality accommodation and we welcome feedback from our guests.
  • 13.2. In the event of a complaint, it should immediately be brought to the attention of the manager or owners and we will endeavour to put right any problem if fixable immediately. If not, then we will endeavour to rectify at the earliest opportunity.
  • 14. Default by the Customer
  • It is consumer responsibility to ensure that all documentation and details issued to you by House Property Management are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.
  • 15. Special Requests
  • Requests for specific accommodation, cots, and additional beds for children should be made at the time of reservation; these are subject to availability.
  • 16. Late Arrivals
  • Failure to notify us of a late arrival after 5pm may result in reception being unmanned and access to accommodation being restricted. We send out confirmation and ask that guests let us know a rough time of arrival to avoid any problems.
  • 17. Confirmation of Booking
  • All bookings are subject to availability and written / email confirmation.
  • 18. Insurance
  • We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore, you are advised to ensure you have appropriate insurances in place. In addition, you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses
  • 19. Privacy statement
  • We fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and used only for the process of making Requested bookings, follow up emails including feedback request. No information will be made available or distributed to any third-party companies or individuals.

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